Spa and wellness
Consults booked, packages tracked, memberships renewed.
Health and wellness
The Salon and barber GoHighLevel snapshot kit
Rebooking, deposits and a chair that does not sit empty.
A salon does not have a lead problem, it has a rebooking problem. This kit runs the rebook prompt at the interval each service actually needs, and holds the chair with a deposit so a no-show costs the client rather than the stylist.
- Menu, durations and a page each
- Deposit held through to rebook due
- Asked at the mirror, per stylist
What lands in the account for salons kit buyers
Every kit ships the same list, written for its own industry. There are no quantities on it, because a counted promise is a promise: the delivered account has to match it. What is stated instead is what each line is for in salons and barbershops, what it changes, and how it pays back. Nine of the lines carry a system stamp, and those nine systems are the whole system. The rest are stamped ACCT: they are the frame the nine are bolted to.
- BS-01SYS-03
AI Studio website
Menu, durations and a page each
Professional Website. A service menu with prices and durations written out, a stylist page each and the booking calendar embedded rather than linked to a third party.
- Service menu with durations
- A page per stylist
- Booking calendar embedded
- Without it
- A salon site that shows a gallery and a phone number tells a new client nothing about how long a balayage takes or which stylist does it.
- With it
- The AI Studio site lists every service with its price and how long it holds a chair, gives each stylist their own page, and puts booking on the page itself.
- How it pays
- Assume a new client is worth $210 on the first visit and several times that over a year. If the site converts two more a month, it is not close to a cost.
- BS-02ACCT
Funnels
New client offer and gift cards
- Without it
- December gift card sales happen at the desk or not at all, and a new client offer lives on a poster in the window nobody outside can read.
- With it
- Pages cover a new client offer, straight online booking, a colour or extension consultation, a gift card purchase, and a stylist recruiting page for when a chair opens up.
- How it pays
- If gift cards sell at $60 and the purchase page moves forty of them across December, most are redeemed by somebody who has never sat in your chair before.
- BS-03ACCT
Forms and surveys
Consultation intake and the patch test
- Without it
- A colour consultation needs the history, the box dye nobody admits to and a patch test forty eight hours ahead, and the desk gets none of it by phone.
- With it
- The consultation form asks about previous colour, home dye, condition and allergies, records the patch test, and carries the deposit terms so nobody argues about them later.
- How it pays
- If a correction booked blind runs an hour over and costs $70 of chair time, and that happens twice a month, the intake form is the cheapest fix in the kit.
- BS-04SYS-01
1 AI Receptionist
Answers with both hands in a foil
AI Receptionist. Answers while every chair is busy, books by stylist and service length so the column actually fits, and takes a deposit on the long appointments.
- Books by stylist and service
- Takes deposits on long slots
- English and Spanish
- Without it
- The salon phone rings while you are timing a bleach, and the caller who wanted a Saturday balayage has already dialled the next shop on the list.
- With it
- The voice AI answers instead, knows which stylist the caller wants, books the service at its real length, and takes a deposit when the slot is a long one.
- How it pays
- If a full head of highlights bills $210 and two Saturday calls a week hit the answerphone, catching one of them covers the kit well before the year is out.
- BS-05SYS-02
1 AI Chatbot
Prices and availability in the DMs
AI Chatbot. Lives on Instagram where the bookings come from, answers pricing and availability, and books straight into the right chair.
- Instagram DM and site
- Answers pricing and availability
- Books to the right chair
- Without it
- Half a salon's enquiries land in an Instagram inbox close to midnight asking what a colour correction costs, and they sit unread until Tuesday.
- With it
- The chatbot answers there and on the site, gives the price band and the honest slot length for a correction, and books it into the right stylist's column.
- How it pays
- Say a colour correction is a double slot at $340. If the widget saves two of those a month from drifting to whoever replied first, that is the month paid for.
- BS-06ACCT
Custom fields
Stylist, service interval, colour formula
- Without it
- The formula that got her to the right ash blonde is written on a card in a drawer, and the interval that suits her hair is in one stylist's head.
- With it
- Preferred stylist, service history, rebook interval, colour notes, allergy or patch test date and deposit status live on the client record, and the rebook run reads the interval.
- How it pays
- Assume a patch test date recorded properly avoids one refused colour appointment a month. At $210 a slot, that field alone is worth more than the afternoon it took to set up.
- BS-07ACCT
Custom values
Deposit amount, terms and stylist names
- Without it
- Put the prices up and the deposit terms, the service menu and every reminder message are suddenly out of date, and one of them will be missed.
- With it
- Salon name, stylist names, the deposit amount, the cancellation wording, service prices and rebook intervals per service all sit at account level and feed everything downstream.
- How it pays
- Open a second shop and the build copies across; you swap the names, the prices and the deposit. Assume half a day of edits against a rebuild that would take weeks.
- BS-08ACCT
Pipelines
Deposit held through to rebook due
- Without it
- Nobody in the shop can name the clients who are past their usual interval, so a Tuesday goes quiet and the first anyone knows is the till.
- With it
- The board carries an enquiry to booked, marks the deposit, records attendance, then moves the client to rebook due at their own interval and to lapsed if nothing happens.
- How it pays
- Assume a colour client at six weeks is worth $210 a visit. If the board catches ten of them drifting to nine weeks, the recovered visits dwarf the price of the kit.
- BS-09ACCT
Workflows
Deposit taken, rebook prompt, stylist routing
- Without it
- A client who books with one stylist and nobody else gets a generic reminder signed by the salon, which is the fastest way to make it feel like a chain.
- With it
- Messages go out under the name of the person who did the hair, the deposit holds the chair before it is booked, and the rebook prompt runs per service.
- How it pays
- If a no-show on a three hour colour costs $210 of chair time and a $50 deposit stops even one a fortnight, the deposit run alone earns its place.
- BS-10SYS-05SYS-04
Appointment reminders, confirmations and no-show recovery
Reminder ladder and the waitlist refill
Smart Appointment System. Confirms with the deposit terms attached, reminds on the ladder, and fills a cancelled slot from the waitlist before the chair sits empty.
- 24h, 1h and 15min reminders
- Waitlist fills cancellations
- Target: 70% of no-shows rebooked
AI Outbound Caller. Calls the clients who did not rebook at the till and the ones who have gone past their usual interval, which is how a chair goes quiet.
- No rebook at checkout
- Past their usual interval
- Voicemail with a booking link
- Without it
- A Saturday cancellation at nine in the morning leaves a three hour hole in a stylist's column that nobody has time to fill by ringing round.
- With it
- Confirmation carries the deposit terms, reminders land the day before, an hour out and again fifteen minutes ahead, and a dropped slot is offered to the waitlist automatically.
- How it pays
- Say two Saturday slots go empty each month at $210. If the waitlist fills one and the recovery call rebooks the other, that is a stylist's day paid for twice over.
- BS-11SYS-09SYS-08
Nurture campaign
Consultation to chair, kept warm
Lifetime Nurture Campaigns. Rebook reminders on each client interval, seasonal colour and event pushes, birthday offers and a referral card that works digitally.
- Interval rebook reminders
- Seasonal and event offers
- Birthday and referral rewards
Database Reactivation. Picks up the regulars who stopped coming six months ago and names their usual cut and their stylist, which is a message they will actually answer.
- Six month lapsed clients
- AI calling campaign
- Keyed to service and stylist
- Without it
- Someone books a colour consultation, hears the price, and goes quiet for two months while they think about it and follow three other salons.
- With it
- The sequence carries a consultation through to a booked appointment, then keeps a client between visits with interval prompts, birthday offers and a referral reward sent by text.
- How it pays
- If a colour correction quoted at $340 sits undecided for six weeks and the sequence closes one a month that would otherwise have drifted, the kit is covered several times.
- BS-12SYS-06SYS-07
Review automation
Asked at the mirror, per stylist
Review Harvesting. The ask fires post-appointment, an hour after checkout while the client still likes the mirror, and only for a first-time or a colour service.
- Trigger: checkout complete
- First visit and colour only
- Google and Facebook links
Review Automation. The engine tracks asks per stylist, so the profile reflects the whole team rather than whoever happens to remember to ask.
- Tracked per stylist
- Two follow-ups, then stop
- One ask per client per year
- Without it
- The client who loves the cut says so to the mirror and then walks out, and the salon's profile shows the one person who did not like her fringe.
- With it
- The ask goes out while the blow-dry still looks right, roughly an hour after the till, tracked per stylist, and a client is only asked once a year.
- How it pays
- The run is tuned for 5 to 10 reviews a month. If a stronger profile brings two extra new clients a month at $210 a first visit, it pays back within weeks.
- BS-13ACCT
Seasonal automation
Party season and back to school
- Without it
- December books itself and February does not, and the shop only reacts to the quiet weeks once the stylists are standing about sweeping an empty floor.
- With it
- Party season slots are released early, prom and wedding enquiries are chased in spring, back to school cuts go out in August, and January gets a colour offer.
- How it pays
- Say a wedding party of six books hair on the day at $90 a head. Landing two of those bookings from a spring campaign is a month of quiet weeks covered.
The 70 percent no-show recovery and the 5 to 10 reviews a month are what these systems are tuned to produce. They are build targets, not measured results from a named customer.
Built for how salons and barbershops actually sell
Every stylist has their own book, so the kit keeps calendars and pipelines at stylist level rather than shop level. Rebook timing is set per service, which means a colour client is prompted at six weeks and a fade client at three, and both messages come from the person who cut their hair.
- Setting rebook intervals per service instead of one global reminder
- Collecting a deposit before the chair is held
- Giving each stylist their own calendar and message identity
Primary pipeline
- New enquiry
- Booked
- Deposit paid
- Attended
- Rebook due
- Lapsed
The problem, and what actually changes
What it looks like today
- Every chair is busy so the phone rings out, and a client who cannot book goes to the salon two doors down.
- An empty chair is revenue that cannot be recovered later, and cancellations are filled by luck.
- Clients do not rebook at the till and nobody notices until they are three months past their interval.
- Long colour appointments are booked without deposits and no-shows cost a full afternoon.
What changes, and what changes it
- Calls are answered and booked by stylist and service length, with a deposit taken on the long slots.SYS-01 AI Receptionist
- Instagram DMs, where most salon bookings now start, get an instant answer and a real booking.SYS-02 AI Chatbot
- Cancelled slots are offered to a waitlist automatically instead of sitting empty.SYS-05 Smart Appointment System
- Clients who did not rebook at checkout are called before they drift past their interval.SYS-04 AI Outbound Caller
- Lapsed clients are worked at six months against their usual service and stylist.SYS-08 Database Reactivation
Built for
- Salons and barbershops with three or more chairs and a booking system that already holds intervals.
- Colour-led salons losing afternoons to no-shows on long appointments.
- Anyone whose Instagram generates enquiries nobody can answer mid-cut.
Not built for
- Single-chair operators with a full book and a waiting list. You do not have the problem this solves.
- Walk-in only barbershops with no appointments. Most of the value is in the booking and reminder layer.
- Anyone unwilling to take deposits. The no-show maths does not work without them.
If you recognise yourself in the second column, say so on the call. We would rather tell you that a kit is the wrong answer for salons and barbershops at your size than sell you one and watch it sit unused.
The workflows inside, by name
These are the ones that do the heavy lifting, named as they are named in the account. The rest handle reminders, internal notifications, tag hygiene and the exit conditions that stop a booked contact being chased.
- New client booking to first visit
- Deposit collected, chair held
- Appointment reminder set
- Rebook prompt at service interval
- No-show recovery with deposit terms
- Birthday offer
- Stylist request routing
- Product restock reminder
- Review request after second visit
- Lapsed client win-back at 90 days
The funnels, by name
- New client offer funnel
- Online booking page
- Colour or extension consult page
- Gift card purchase page
- Stylist recruiting page
Every funnel is connected to a form, a pipeline stage and a follow-up before you touch it.
How the complete system works
End to end automation, from lead capture to lifetime client. The build sheet above is what you get. This is the order it runs in for salons and barbershops, one stage at a time.
STG-1
Lead capture and first contact
Multi-channel lead entry with intelligent routing. Nothing rings out, nothing sits in an inbox.
Every chair is busy, so the phone and the Instagram DMs both get answered, booked by stylist and service length, with a deposit on the long ones.
Phone calls: AI Receptionist
- Answered on the first ring, any hour
- Qualifies by asking, not by phone tree
- In a slot before the call ends
- Bilingual, English and Spanish
- Live ones put through to your team
- Answers on ring one
- Books mid-call
- EN and ES
Messages and web chat
- Instant replies on SMS, email, Facebook and Instagram
- Site chat with lead qualification logic
- Collects enquiry type and preferences
- Seamless handoff to a human agent
- Triggers the follow-up automation
- Five inboxes, one script
- Replies in seconds
- Hands off to a person
Forms and ads: Google, Facebook, TikTok
- Every submission starts the 10 day nurture
- Follow-up across email, SMS and AI calling
- Smart routing by enquiry type
- Lead source attribution on the record
- Automatic handoff to a appointment
- Source stamped on the record
- Routed by enquiry type
- Straight into the ten-day run
STG-2
Intelligent lead nurture
A 10 day multi-touch sequence that turns an enquiry into a booked appointment.
Ten days of nurture converts the browser who asked about balayage prices and never came back, with the stylist and the service they asked about.
Day 1 to 3: email
- Welcome email carrying the offer
- Service overview, copy pre-written
- Social proof in the third touch
- One call to action: book or call
Day 4 to 7: SMS
- Time-sensitive offer alert
- A short testimonial text
- One-click booking link
- Urgency written in, not shouted
Day 8 to 10: AI call
- Friendly re-engagement call
- Handles the common objections
- Books directly on the call
- Smart voicemail when unreachable
STG-3
Booking and no-show prevention
Confirmed bookings, intelligent reminders, and recovery inside the hour when one slips.
An empty chair is gone forever. The ladder runs on every appointment and a cancelled slot is offered to the waitlist automatically.
Instant booking confirmation
- SMS confirmation with the details
- Calendar invite for Google and Outlook
- Email confirmation on the record
- Pre-visit questionnaire attached
Smart reminder sequence
- 24 hours before: SMS and email
- 1 hour before: the on-the-way message
- 15 minutes before: final alert
- Reschedule in one tap, no phone call
AI no-show recovery
- Automatic call within 60 minutes
- Finds out what actually happened
- Reschedules on the same call
- Called back inside the hour
- Target 70% recovery
STG-4
Reviews and social proof
Turning a satisfied client into the thing that wins the next one.
The ask goes out an hour after checkout, while the client still likes the mirror, and only for first visits and colour work.
Intelligent review request
- Satisfaction check 2 hours after the appointment
- Satisfied: straight to the Google and Facebook links
- Not satisfied: escalated internally, never published
- Target output: 5 to 10 reviews a month
AI comment reply bot
- Replies to positive reviews automatically
- Personalised thank-yous, not one template
- Handles a negative review with empathy
- Escalates anything serious to a human
Social proof engine
- Publishes review snippets to the site
- Builds the trust signals on the page
- Lifts conversion on the same traffic
- Feeds the signals Google reads locally
STG-5
Lifetime nurture and retention
The part almost nobody runs: keeping a client for years rather than one transaction.
Rebooking is the whole business. Interval reminders, seasonal and event pushes, birthday offers and a referral card that works on a phone.
Continuous engagement
- Seasonal reminders on your cycle
- Quarterly check-ins
- Birthday and anniversary offers
- Annual review prompts
AI client support bot
- Instant answers to FAQs, 24/7
- Reschedules an appointment without a call
- Answers status enquiries
- Looks up documents on request
Database reactivation and referrals
- Six month inactive trigger
- A we-miss-you sequence that reads like a person
- Monthly referral prompts
- A VIP tier for your best clients
Put your own numbers in
The lowest priced kit in the catalogue, and on the assumptions below it is covered by the filled chairs in the first fortnight. Every box below starts on an assumption for salons and barbershops, and every one of them is yours to change. The arithmetic is printed next to the answer so you can check it.
Your numbers
What that works out to
$4,535
recovered a month from calls you currently miss
6 days
for the $875 kit to cover itself
43 hours
a month currently going into work this kit is built to do
This is an illustrative scenario built from the numbers in the boxes, not a measured result from a customer. Change any of them and the arithmetic changes with you. The hours figure is the time you told us you currently spend, not a promise of what is removed.
Installation
We install it free, and you get 10 hours with it
Installation costs nothing. What comes with it is an allowance: 10 hours of dedicated installation support, to be used within 12 days of purchase. It is an allowance of hours rather than 12 days of open-ended help, so book the time in and use it. When the 10 hours are spent, or the 12 days are up, anything further is quoted first and billed as work. Nothing is charged by surprise.
- Open the share link from your agency login. The snapshot appears in your own library.
- Load it into the sub-account. Around 12 minutes for a kit this size.
- Work the change list: your business values, your domain, your calendars, your numbers.
- Send a test contact through each of the three main paths, then publish.
Want to see it before you buy, or ask one question first? Book a call and we will walk the account with you.
What the 10 hours cover
- Installing the snapshot
- Rebranding the website
- A2P 10DLC registration and setup
- Email service setup
- A few more automations
Never in the hours, on any kit
- Third-party integrations
- Third-party API work
- Custom software development
Those three are quoted before anything starts, or handed to a dedicated VA on a retainer. See integration work.
What support covers
Clear lines rather than fine print. The kit and everything it automates are covered. Work that reaches outside HighLevel is a separate engagement, quoted before it starts.
In the box
- Installing the snapshot
- We load the kit into the sub-account you name, work the change list with you, and send a test contact down every path before you go live.
- Rebranding the website
- Your name, your colours, your logo, your domain and your booking links across the site and the funnels, so nothing on the page says anyone else.
- A2P 10DLC registration and setup
- Brand and campaign filed, the opt-in wording checked against what the carriers actually ask for, and the numbers attached once it clears.
- Email service setup
- Your domain email connected inside HighLevel, sending domain authenticated, and a test send checked before the first campaign runs.
- A few more automations
- Adding automations the kit does not already carry, retiming a wait step, splitting a pipeline stage, rewording a template. Normal tuning against how you sell.
Separate engagement
- Third-party integrations
- Connecting a tool that lives outside HighLevel, such as an EMR, a field service platform, a POS or a job costing system.
- Third-party API work
- Anything that needs a key, an endpoint and error handling: a two-way sync, a webhook relay, a data migration on a schedule.
- Custom software development
- A portal, an internal tool, a calculator, an app. Real software, scoped and quoted as software.
Anything in the second column is quoted before it starts, or handed to a dedicated VA on a monthly retainer if you would rather have hands than a project. You will never be billed for it by surprise.
- DeliveryDelivered within 24 business hours of purchase confirmation. Business hours are 9am to 5pm Central, Monday to Friday, so an order placed on Friday afternoon arrives on Monday and nothing is delivered at a weekend.
- InstallationFree with every kit. 10 hours of dedicated installation support, to be used within 12 days of purchase.
- After the hoursWhen the 10 hours are spent, or the 12 days are up, anything further is quoted first and billed as work. Nothing is charged by surprise.
Salon and barber snapshot questions
A GoHighLevel snapshot is a copy of a fully configured sub-account, its website and funnels, workflows, pipelines, calendars, forms and written copy, that can be loaded into another sub-account in minutes. The salon and barber kit is that copy built for salons and barbershops: the same structure a builder would produce from scratch, already wired and already worded for the trade, so importing it replaces the build rather than starting it.
Yes. A calendar per stylist is configured, each with its own availability and its own sender identity in the messages. Adding another is a calendar duplicate.
Yes, using HighLevel payments on the booking form. The deposit amount is a custom value and the terms text is in one template, so you change it in one place.
Service type. Each service has an interval in custom values, and the rebook workflow reads it so a colour and a trim are prompted at different weeks.
You get a share link on purchase. Open it from your agency login and the snapshot lands in your own library, then load it into any sub-account. The load takes about twelve minutes and the configuration checklist takes one to three hours.
Delivered within 24 business hours of purchase confirmation. Business hours are 9am to 5pm Central, Monday to Friday, so an order placed on Friday afternoon arrives on Monday and nothing is delivered at a weekend. 10 hours of dedicated installation support, to be used within 12 days of purchase. Support covers the kit and its automations, including adding a few more automations and adjusting the workflows inside it. Third-party integrations, third-party API work and custom software development are quoted separately or handled by a dedicated VA.
Kits that neighbour this one
Take the salon and barber kit, or take the whole catalogue
One kit covers one industry. The all-access bundle covers all nineteen and every kit we ship afterwards, for less than four bought separately.