Completion trigger design
The exact event that means the work is done in your business, which is rarely the same as the invoice being raised.
Google review automation setup
Reviews collected on a schedule instead of when somebody remembers.
Almost every business asks for reviews occasionally and nobody asks systematically. This build puts the whole thing on rails: the trigger that fires at job completion, the satisfaction check that routes unhappy customers internally instead of to Google, the follow-up cadence, and the suppression rules that stop anyone being asked twice.
What is included
Satisfaction gate
A check before the ask. Happy customers get the Google and Facebook links; unhappy ones get routed to you rather than to a public profile.
Channel cadence
Which channel asks first, how long it waits, how many times it follows up, and when it gives up.
Suppression rules
Nobody asked twice, nobody asked mid-complaint, households and repeat jobs deduplicated.
Reply handling
Automated thank-yous on positive reviews and an escalation path for anything negative, so replies do not depend on someone checking.
Testing
A full walkthrough with test contacts through every branch, including the unhappy one.
How it runs
Four phases. You see the account at every one of them, not just at the end.
Mapping call
Twenty minutes to find the real completion event and who handles a complaint today.
Build
Three days of workflow build, copy and link setup.
Test
Every branch walked with a test contact, including the escalation path.
Handover
A walkthrough recording and the reporting view that shows asks, responses and reviews collected.
Questions about this service
The system is tuned to produce 5 to 10 a month for a business with steady completion volume. That is a design target for the build, not a measured result from a named customer, and it scales with how much work you actually complete.
Asking whether someone is happy before asking for a review is fine. What is not fine is offering the public link only to happy customers while blocking the unhappy ones from reviewing at all. We build the first, not the second: unhappy customers are routed to you and can still review you.
Positive ones, yes, with varied personalised copy. Negative ones are drafted and escalated for a human to send, because an automated apology to a serious complaint makes things worse.
Often bought alongside
Workflow automation buildout
The automations you keep meaning to build, built properly.
From $1,400Done-for-you GoHighLevel setup
A working account in seven days, not a blank sub-account and a tutorial link.
From $1,850AI receptionist setup
A phone line that books work at three in the morning.
From $1,450Book the call and get a written scope
Forty-five minutes, no pitch deck. You leave with a scope document and a price whether or not you hire us.